Returns & Exchanges

At ELEVEN, we want you to be completely satisfied with your beauty experience. If a product isn't the perfect fit for your skin or style, you can return or exchange it within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Log into your ELEVEN account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all seals are intact for hygiene purposes, and include the provided return slip.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location using the prepaid label provided by our support team.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.